Crash Replacement
We offer Crash Replacement for FOCUS carbon frames and forks from model year 2013 (MY13) on. To activate FOCUS Crash Replacement, you have to complete the online registration of the bike within 8 weeks from the date of purchase on. The FOCUS Crash Replacement must be processed by a FOCUS dealer.
You can register via the warranty form on the FOCUS website.
The offer
1st year from date of purchase: 50% reduction on the frameset retail price
2nd year after date of purchase: 30% reduction on the frameset retail price
3rd year after date of purchase: 20% reduction on the frameset retail price
All freight costs incurred (postal charges, customs duty, etc.) and conversion costs at the authorised FOCUS specialist dealer must be borne by the end-user.
To register for the warranty and Crash Replacement, please use the special form, which covers both offers.
Note
Please note the following information: Unfortunately, we are only able to offer a warranty / the crash replacement in those countries where we sell our bikes directly. For more information on the warranty and the statutory warranty in your country, please contact the importer or a local specialist dealer. These can be found using our dealer search function.
Terms and conditions
In order to use FOCUS Crash Replacement, you must visit the FOCUS website and register online within 8 weeks of the date of purchase, using the Warranty/Crash Replacement form.
FOCUS Crash Replacement is available to the original purchaser only.
FOCUS Crash Replacement does not extend to products that have already been replaced under the terms of the warranty or guarantee.
The damage must compromise the functionality, i.e. cosmetic damage that only affects the appearance is excluded.
The damage must not have been caused deliberately. Otherwise, FOCUS reserves the right to suspend FOCUS Crash Replacement.
FOCUS Crash Replacement must be processed via an authorised FOCUS specialist dealer.
The damaged goods must be returned to FOCUS by an authorised FOCUS specialist dealer.
The scope of FOCUS Crash Replacement excludes advance replacement of the carbon frame and forks.
The scope of FOCUS Crash Replacement excludes a change of model.
If the relevant model is no longer in the FOCUS product portfolio within the 3-year period, you will be offered a suitable replacement model from the existing product range.
The goods returned must be accompanied by your proof of purchase and a copy of the confirmation of registration for FOCUS Crash Replacement.