General Terms and Conditions

1. WHO WILL YOUR CONTRACTUAL PARTNER BE?

2. HOW CAN YOU CONTACT US?

3. THE BEST OF BOTH WORLDS

4. WHAT SIZE DO I NEED?

5. HOW DO I ORDER?

6. Do I need to create a customer account in order to place an order?

7. HOW DO I PAY?

8. WHAT ARE THE PRICES AND PAYMENT CONDITIONS?

9. HOW DO I REDEEM PROMOTIONAL VOUCHERS?

10. WHAT DO I DO IF MY BIKE TURNS OUT TO HAVE DEFECTS?

11. WHAT DO I DO IF I AM UNHAPPY WITH MY BIKE?

Unfortunately, this does happen from time to time.

Irrespective of your legal right to cancel the order (as explained below), you also have the option of cancelling the order by returning the bike to your selected dealer and completing with them the return form by the required deadline stated above. In this case, the dealer will pack the bike for shipment and ready it for return to us on your behalf. You will be charged only for the cost of picking up the bike from the dealer and shipment to us. This will be €50. The option to give back the bike is not effective when a dealer buys the bike.

Your right of cancellation

Information on your right

If you are an end-consumer, you have the right to withdraw from this contract within 14 days without giving reasons.

The corresponding cooling-off period is 14 days from the date on which you or a third party commissioned by you (who is not the carrier) accepted delivery of the order.

In order to exercise your right of cancellation, you must send an explicit notification of your decision to cancel your order (e.g. by email or post) to us, i.e. Derby Cycle Werke GmbH
Siemensstr. 1-3, 49661 Cloppenburg, or by email to sales.multichannel@derby-cycle.com. For this purpose, you can use our model cancellation form. Use of this form is not mandatory.

It is sufficient if you send your notification prior to the expiry of the cooling-off period.

The consequences of cancellation:

If you cancel your order, we will be required to reimburse you all payments we have received from you including delivery charges (excluding any additional charges that may arise because you have selected a method of shipment other than the low-cost standard methods offered by us) without delay or at the latest within 14 days of the date on which we received your notification of order cancellation. For reimbursement purposes, we will use the same method of payment employed during the original transaction unless we have explicitly arranged otherwise with you. You will not be charged in any form for this reimbursement. We reserve the right to refuse reimbursement until the products have been returned to us or until you provide proof that you have dispatched the products to us, whichever is the sooner. In all circumstances, you are required to return or release the product(s) within 14 days of the date on which you notified us of your intention to cancel your order. It is sufficient if you dispatch the products prior to the expiry of the above-specified 14-day period. You will responsible for direct costs arising in connection with the return of the products. It is estimated these costs will not exceed €50.

You will only be required to compensate us for any loss of value of the products if this loss is attributable to unnecessary processes on your part associated with the inspection of the nature, characteristics and functioning of the products.

End of text on your right of cancellation

Model cancellation form

(If you wish to cancel your order, please complete this form and return it

to us.)

To Derby Cycle Werke GmbH
Siemensstr. 1-3
49661 Cloppenburg/Germany

Tel.: +49 (0)4471 966-401745

Fax: +49 (0)4471.966-210

Email: info(at)focus-bikes.com

– I/we (*) herewith cancel my/our (*) order for the purchase of the following product(s) (*)/the provision of the following service(s) (*)

– Ordered on (*)/received on (*)

– Name of the customer(s)

– Address of the customer(s)

– Signature of the customer(s) (only required if the form is sent in paper form)

– Date

___________

(*) Delete as appropriate.