Warranty registration form
Please complete the following form in full. You will then receive a confirmation e-mail. This must be saved carefully and, in the case of a guarantee claim, presented to the specialist dealer together with the FOCUS bike. This is the only way for us to process your guarantee claim.
To activate your warranty, you must register your model, complete with all the required details, here online within 8 weeks of the date of purchase.
You will then receive a confirmation e-mail which you must retain.
Fields with * are required fields.
From 2023 on, bikes Ex Works will be delivered with a serial number (SN) only. This number can be found on a sticker on the bike. To ensure a clear identification of your bike, please also provide the punched-in frame number in addition to your serial number.
Warranty and Crash Replacement are only valid for first owners of complete FOCUS bikes. Frames purchased individually or parts purchased through Crash Replacement are excluded from warranty and Crash Replacement.
Unfortunately, we are only able to offer a warranty / crash replacement in those countries where we sell our bikes directly. For more information on the warranty and the statutory warranty in your country, please contact the importer or a local specialist dealer. These can be found using our dealer search function.