MANUFACTURER`S WARRANTY

Thanks to ongoing checks and the use of the latest manufacturing methods, we at FOCUS live up to our own standards for high quality, good workmanship, long service life and reliability. For this reason, we can offer an extended manufacturer's warranty on all FOCUS carbon frames, forks, e-bike frames and s-pedelec frames.

You can register your bike for it here.

TERMS AND CONDITIONS OF THE WARRANTY OF CARBON FRAMES AND -FORKS

Our "Made in Germany" quality has stood the test of time. Since the model year 2013 FOCUS offers a comprehensive guarantee program for all FOCUS carbon frames and forks.

Please note the following points in the warranty terms and conditions:

  • Should processing or material faults appear on your carbon frame, or corresponding carbon fork if you have a racing bike, within the 6-year warranty period, please contact your specialist FOCUS dealer. If the bike has been used for hire, the warranty does not apply.
  • Warranty claims are handled by the specialist FOCUS dealer. Your dealer provides and fits your new frame or fork.
  • The warranty period is not extended in the case of a repair or replacement.
  • For paintwork of FOCUS carbon frames the 2-year warranty applies. Any damage to the paint finish which occurs after your specialist dealer has delivered your bike is not covered by the terms of the warranty.
  • If your model is no longer included in our product portfolio within the 6-year warranty period, you will receive a suitable replacement model from the existing product range (colour and finish may differ from the original model).
  • Please indicate the serial number as well. It can be found on the underside of the bottom bracket. You will also find a silver quality sticker in the bottom bracket area of all models, with two nine-digit number sequences. The top number sequence is preceded by the letters „sn“. This is the factory order number (serial number). The second number sequence is preceded by the letters „pn“. This is the article number, which starts with 61 or 62. The model names are attached to the frame as décors.

To activate your 6-year frame warranty, you must register your model, complete with all the required details, here online within 8 weeks of the date of purchase. You will then receive a confirmation email which you must retain.

TERMS AND CONDITIONS OF THE WARRANTY OF E-BIKES AND S-PEDELECS

Our tried and tested quality products are "Made in Germany". We offer a 10-year extension to our comprehensive warranty programme for frames of e-bike and s-pedelec models. 

  • In the event of processing or material faults, which lead to cracking or breakage, appearing on the frame within the 10-year warranty period, please contact your authorized dealer. The warranty only extends to the original (first) owner and is not transferable.
  • Warranty claims can only be made via your specialist dealer. Your specialist dealer will supply you with a new frame, and will install it for you.
  • The warranty does not cover normal wear and tear or aging. Similarly excluded are damage or defects in the paintwork of e-bike frames. Any paintwork damage, which occurs after your specialist dealer has delivered your bike, is not covered by the terms of the warranty or liability for material defects. If the bike has been used for hire, the warranty does not apply.
  • The prescribed regular servicing must have been carried out by an authorized dealer and recorded in the service history log.
  • If your model is no longer included in our product portfolio within the ten-year warranty period, you will receive a suitable replacement model from the existing product range (color and finish may differ from the original model).
  • Please indicate the serial number as well. It can be found on the underside of the bottom bracket. You will also find a silver quality sticker in the bottom bracket area of all models, with two nine-digit number sequences. The top number sequence is preceded by the letters „sn“. This is the factory order number (serial number). The second number sequence is preceded by the letters „pn“. This is the article number, which starts with 61 or 62. The model names are attached to the frame as décors.

To activate your 10-year frame warranty, you must register your model, complete with all the required details, here online within 8 (Eight) weeks of the date of purchase. You will then receive a confirmation email which you must retain.

REMARKS

Statutory claims made against the seller for any material defects in relation to implied warranties of satisfactory quality or fitness for purpose are not affected by this guarantee. This means: should your bike have a fault which was already present at the time of risk transfer (risk transfer takes place when the buyer takes delivery of the bike once the purchase is completed) which renders the bike of unsatisfactory quality or unfit for purpose, the buyer can claim for this fault against the seller within two years of this date.

We would like you to note that in this context, as with the guarantee, only initial defects already present, whether visible or hidden, at the time of risk transfer constitute material defects, and not normal wear and tear.

Please note the following information: Unfortunately, we are only able to offer the warranty in those countries where we sell our bikes directly. For more information on the warranty and the statutory warranty in your country, please contact the importer or a local specialist dealer. These can be found using our dealer search function.