The contractual partner for all products that you purchase through our shop is Derby Cycle Werke GmbH; Siemensstr. 1-3; 49661 Cloppenburg Managing Directors: Jan Cornelis van der Heiden, Wolfgang Wildemann, Alexander Wünsch Reg. Court: Oldenburg HR B 150368; Tax ID number. 117 113 386

We are at your disposal during our business hours from Monday to Friday from 10:00 - 17:00 for all questions about our services and offers:

Derby Cycle Werke GmbH

Siemensstr. 1-3

04471 966-401745 

info@focus-bikes.com

"Engineered in Germany" - we design, test and improve our bikes at our FOCUS location in Stuttgart. Our wheels are built in Germany in our headquarters in Cloppenburg. Guarantee and expertise come directly from us.

In addition, one of our competent specialist dealers is always at your disposal for all questions and services. Entering your zip code will find the dealers near you, they will build the bike and make it perfect for you. If there are any problems with the bike - no problem - your dealer will help you quickly.

You'll find a recommended size for each model based on your stride length or body size. If you are still unsure, feel free to contact our service team or our retailers.

Our online shop allows you to compare, select and order the products in peace and without shop opening hours.

Should there be any questions about the order or the product remain open, our service team is available by phone at 04471 966-401745 or by email at info@focus-bikes.com. Of course, our dealers will be happy to help you. On our homepage, you will find the nearest retailer.

After ordering all our bikes will be delivered to your chosen dealer. So we guarantee an ideal structure and the perfect attitude for you as well as the best service if something sticks to the bike.

If your desired wheel leaves our warehouse, you will receive an email from us. Once your bike has been set up at the dealer, it will inform you by mail and phone. Please pick up the bike from the dealer within 7 working days. He adjusts the bike to your needs.

Your contact information will be forwarded to the contact person you selected. This will inform you then after the final construction, that you can pick up the bike.

If you do not manage to pick up the bike or you do not like the bike, our dealer will take over the handling. He fills out the return form with you.

Is registration required for the order? To order the bike you have to register with us. This will allow you to check your order status, get in touch with us, and get an overview of your order history.

All messages from us, respectively the dealer, affect exclusively the order processing. If you also want to receive special offers or our newsletter, you have to sign up for this separately when ordering. More information about this can be found in our privacy policy.

For the payment of your desired wheel different alternatives are available:

Payment with Credit Card (Visa & Mastercard)

Payment with Paypal

Payment by Klarna instant transfer

Payment with GiroPay

By clicking on the entry field "order for a fee" the order will be sent. As soon as the order has been received by us, you will receive an order confirmation with all the details of the purchase contract.

For the financing of your desired wheel different alternatives are available:

Finance a Bike

JobRad

All prices quoted in our shop are final prices incl. VAT. There are no additional costs for packaging or shipping. When returning or not picking up, however, we have to withhold reimbursement of 20 €.

Credit card statements are made by:

Adyen GmbH · Hackescher Markt 4 · 10178 Berlin

Register court: Amtsgericht Berlin, Registration number: HRB 136398

managing Director: Herr Ingo Uytdehaage, Herr Roelant Prins

VAT identification number according to §27 a sales tax law: DE 28576528

The following terms and conditions apply only to promotional vouchers unless otherwise stated in the voucher. They do not apply to vouchers (ie vouchers purchased for a fee, for example as a gift):

(1) Promotional vouchers can only be used in our online shop. To redeem a voucher, the same e-mail address to which the voucher was sent must be used when purchasing. Vouchers may not be transferred. Only one voucher can be redeemed per order. Vouchers can not be combined or cash-redeemed and are not interest-bearing.

(2) Validity period and possibly minimum order value (including VAT, excluding shipping costs and fees) will be announced in the voucher action.

(3) The voucher value is distributed proportionally to the ordered goods. In the case of the return of individual items, the voucher will be counted proportionately on the price of the returned goods. If a voucher is linked to a minimum order value, this must also be achieved if goods are partially returned, otherwise, the crediting of the voucher value will no longer apply. In the case of the return of goods, the credited amount of the action voucher will not be refunded and the voucher can not be used again.

Of course, before the shipment of the products, there is an exit inspection. Transport damage on the way to the dealer can unfortunately sometimes occur. Of course, we will replace the bike and you will not incur any costs here.

For any complaints please contact your local dealer. He will expertly examine your desired wheel and coordinate further measures for dealing with defects with us.

That too happens again and again.

Independent of the following legal claim to the choice of the recipient of the agreement by the survivor to be declared within the above mentioned morning. In this case, the dealer accepts for you the proper packaging and shipping of the goods to us. Of course, you will pay the cost of collecting the goods from us. We are looking forward to 20 €.

The legal right of withdrawal

Cancellation

You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us, i. Derby Cycle Werke GmbH, Siemensstr. 1-3, 49661 Cloppenburg, or by emailing info@focus-bikes.com with a clear statement (for example, a letter sent by mail or e-mail) of your decision to withdraw from this contract. You can also use the model withdrawal form, which is not required.

Consequences of the cancellation:

If you cancel this Agreement, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the cheapest standard delivery we offer ) immediately and at the latest within 14 days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction unless expressly agreed otherwise with you; In no case will you be charged for these repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days. You bear the immediate costs of returning the goods. The cost is estimated at a maximum of about 20 EUR.

You only have to pay for any loss of value of the goods, if this loss of value is due to you to an extent not necessary for checking the nature, properties and functioning of the goods.

End of revocation

If we have caused any damage, we will of course also replace the resulting damage. This shall only apply if a material or financial loss was caused by us, one of our legal representatives or one of our vicarious agents only slightly negligent and no essential contractual obligation was violated. An essential contractual obligation is one on whose fulfilment you can trust in the performance of the contract, because otherwise the purpose of the contract can not be achieved. This does not affect our liability under the Product Liability Act.

New legal requirements or changed case law require the adaptation of these conditions of sale. If you have registered, you will receive a message from us. Otherwise, we will inform you of your next order. If you do not object to a change within four weeks, the latest regulations from you will be considered approved. Of course, we point out in connection with the transmission of the amended regulations on the need for a timely opposition and the resulting consequences.

Our online shop is only for our customers in Germany. For orders from abroad, please contact us.

Please note that we have decided not to participate in dispute resolution procedures before consumer arbitration boards.

We reserve the right to revise these general terms and conditions of sale if new legal requirements or jurisdiction make this necessary. We will inform you at once of any revision if you have created a customer account with us. Alternatively, we will notify you of any revision when you place your next order. If you do not object to the revision within four weeks of being notified, it will be assumed that you have approved the revised conditions. We will, of course, inform you of the necessity of lodging your objection within the specified period and the consequences of this when we notify you of the revised conditions.

Please note that we have made the decision not to participate in consumer arbitration procedures.

Nos gustaría señalar que hemos decidido no participar en los procedimientos de resolución de conflictos ante las juntas arbitrales de consumo.

The full legal relationship between you and Bike24 will be subject to German law. The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply.