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Service and warranty are taken care of by our dealers. Please contact in these cases your trusted FOCUS dealer.

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warranty information

Are you a bike dealer and would like to add FOCUS Bikes to your portfolio? Here you can find further details and provide all needed information:

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Details

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First name

Last name

E-Mail

Date of purchase

Model name

Article Number (PN)

Serial Number (SN)

Street name

Postal Code and City

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How to find the P/N and S/N on your bike:

Bikes
- Light e-Mountainbike
  - VAM² SL
    VAM² SL
    
    Super light e-MTB for more speed on your rides
    
    130/125 mm travel
    
    Extra light carbon frame with flex pivot rear triangle
    
    Fazua Ride 60 e-drive and battery with 430 Wh
  - JAM² SL
    JAM² SL
    
    Light e-MTB for pure trail fun
    
    160/150 mm travel with F.O.L.D.
    
    Extra light carbon frame plus FLIP CHIP geo adjust
    
    Fazua Ride 60 e-drive and battery with 430 Wh
- E-MOUNTAINBIKE FULL SUSPENSION
  - THRON²
    THRON²
    
    E-MTB for endless forest tours and light trails
    
    130 mm travel with F.O.L.D.
    
    Fully-equipped models (EQP) and available with Bosch ABS
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh
  - JAM²
    JAM²
    
    E-MTB for endless trails up and down
    
    160/150 mm or 150/150 mm travel with F.O.L.D.
    
    Carbon or aluminium frame
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh or Shimano EP801 e-drive and battery with 720 Wh
  - FOCUS SAM²
    FOCUS SAM²
    
    E-MTB for the roughest trails
    
    180/170 mm travel with F.O.L.D.
    
    Aluminium frame with head angle adjust
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh
- E-MOUNTAINBIKE HARDTAIL
  - JARIFA²
    JARIFA²
    
    E-MTB for adventures off the beaten track
    
    100 mm suspension fork and 29" wheels (27.5" for size XS)
    
    Option to mount rack, fenders, lighting system and kickstand
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh
- E-ALLROUND
  - AVENTURA²
    AVENTURA²
    
    E-trekking bike for trips beyond the city limits
    
    With rack, fenders, lighting system and kickstand
    
    Available as wave or diamond frame shape
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh
  - PLANET²
    PLANET²
    
    E-city bike for everyday challenges
    
    With Bosch ABS, rack, fenders, lighting system and kickstand
    
    Available as wave or diamond frame shape
    
    Bosch Performance Line CX e-drive and battery with up to 750 Wh
- MOUNTAINBIKE FULL SUSPENSION
  - THRON
    THRON
    
    Trail bike for any eventuality
    
    130 mm travel with F.O.L.D.
    
    Aluminium frame with 29" wheels
    
    Option to mount rack, fenders, light and stand
  - JAM
    JAM
    
    MTB for more downhill fun on your ride over all mountains
    
    150 mm travel with F.O.L.D.
    
    Carbon- or aluminium frame with 29" wheels
    
    Geometry adjust possible with FLIP CHIP
- MOUNTAINBIKE HARDTAIL
  - WHISTLER
    WHISTLER
    
    MTB for everyday use
    
    100 mm suspension fork
    
    Aluminium frame with 29" wheels (M, L, XL) or 27.5" wheels for smaller riders (XS, S)
    
    Option to mount rack, fenders, light and kickstand
  - RAVEN
    RAVEN
    
    Fast carbon hardtail for fun on and off the trail
    
    120 mm suspension fork
    
    Carbon frame with 29" wheels
    
    Internal C.I.S. cable routing and I.C.S. accessory bag
- ROAD & GRAVEL
  - IZALCO MAX
    IZALCO MAX
    
    Road bike for all ambitions
    
    Race geometry
    
    Light and aerodynamically optimised carbon or MAX carbon frame
    
    Up to 30 mm tyre clearance
  - PARALANE
    PARALANE
    
    Road bike for all eventualities
    
    Endurance geometry
    
    Durable Carbon frame with top tube mounting points
    
    Up to 35 mm tyre clearance
  - ATLAS
    ATLAS
    
    Gravel bike for all adventures
    
    Endurance geometry
    
    Carbon or aluminium frame with plenty of mounting options for bikepacking
    
    Extremly large clearance for up to 47 mm tires (650B-compatible)
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