Please complete the following form in full. You will then receive a confirmation e-mail. This must be saved carefully and, in the case of a guarantee claim, presented to the specialist dealer together with the FOCUS bike. This is the only way for us to process your guarantee claim.
To activate your warranty, you must register your model, complete with all the required details, here online within 8 weeks of the date of purchase.
You will then receive a confirmation email which you must retain.
- Please use the official FOCUS model name.
- The article number can be found on a small sticker underneath the bottom bracket. This number is always made up of 9 digits and, with the 2015 models for example, always begins with 620 ...
Please note the following information: Unfortunately, we are only able to offer a warranty / the crash replacement in those countries where we sell our bikes directly. For more information on the warranty and the statutory warranty in your country, please contact the importer or a local specialist dealer. These can be found using our dealer search function.