Not exactly sure what size you need? We’ll help you out. Our size recommendation provides you a recommendation for size in two steps! You can find our size-finder on every product page. However please visit the nearest FOCUS dealer for a personalized advice. You can find your nearest dealer in the dealer locator on our website. >> Dealerlocator <<
Do you offer test rides, and where can I do a test ride?
FOCUS offers together with some specific chosen dealers extensive possibilities to test the bikes. To be a part of these events, please check out our test-centre page. >> Dealerlocator <<
Where and how can I find the nearest FOCUS dealer in my area?
Please check at our dealer locator, where you can find the nearest FOCUS dealer in your area. >> Dealerlocator <<
Will it be possible to buy used bikes (e.g. test bikes or sample bikes)?
No, unfortunately we do not sell used bikes or prototypes.
Can you let me know, which dealer in my area has my favorite FOCUS bike available in his stock?
Currently we do not show dealer stocks at our website. In case you have any request about availabilities, please contact your Focus dealer directly. >> Dealerlocator <<
Product
How long will my battery carry me?
We cannot provide you detailed information about the battery reach as it depends on many different parameters (weight of the rider, terrain, tires, tire pressure, temperature etc.) As these factors are unknown to us, we can't give you a fact based information about it. For more information about the battery spec, please check the product detail page.
What is the weight limit of the bikes?
The total weight limit includes the weight of the rider, bike and all equipment. For a pure-bike, it is set at 110 kg and 120 kg for an e-bike or ATLAS. Exceptions are AVENTURA², JAM² 7. series, JARIFA² with 150 kg, and PLANET² with up to 130 kg. For MY21 the e-mountain bike THRON² gets an upgrade and is from now on approved for a total weight limit of 135 kg.
Important: The total weight limit is noted on the CE-sticker that you can find on your frame.
Yes, the 9. and 8. series models of the IZALCO MAX are approved. They are allowed on direct drive trainers. Here you can find the manual.
Can I attach a child seat?
No, attaching child seats to our bikes is not permitted.
What is the speed limit for the support of e-bikes?
The speed limit for e-support can vary from country to country. We have adjusted our e-bikes accordingly. Most countries have a speed limit for e-support at 25 km/h. The limit in New Zealand is 32 km/h.
I'm looking for the right R.A.T. thru-axle for my bike, but I can't find the measurement that is written on it?
The dimension shown on the thru-axle is the total length. You only need to pay attention to the installation dimension (e.g. 142x12 or 110x15) and the R.A.T version of your bike.
Standards (Labelling/Bike)
100*12 (123.2mm) PARALANE, MARES, IZALCO MAX front wheels since 2019) 100*15 IZALCO MAX front wheel before 2019 110*12 PARALANE² front wheel
How do I remove the battery from the FOCUS SAM², JAM² 6. series and 8. series?
You can remove the battery of your FOCUS e-bike in 3 simple steps. It doesn't matter whether you have a FOCUS SAM², JAM² 6. or 8. series - the process is the same for all three bikes. Watch the 3 steps as a video here.
Removing the battery in 3 easy steps:
1. Open the buckle mechanism. 2. Flip open the battery cover. If locked, unlock the battery lock. 3. Open the locking mechanism on the strap and pull out the battery at the same time.
To insert the battery, simply follow the 3 steps in reverse order. It is important that the battery locking mechanism engages securely to ensure a safe ride. However, additional locking is not necessary.
Service & Warranty
I´m in need for some spare parts, where can I order these?
If you need spare parts, please get in contact with your dealer. He is able to order FOCUS original parts from us. If an accessory from another manufacturer is damaged, your dealer will directly contact the manufacturer.
I have an issue with my bike, what is the easiest way to solve this?
Please get in contact with your FOCUS dealer. He´s always the first point of contact, when you have any questions about your bike.
Which warranty policy does FOCUS offer? What about third branded parts, which are originally assembled to my bike?
If you have any trouble with your bike, please contact your dealer. He will check your bike and contact us if necessary. Please follow this link to find all further details about our general warranty policy: https://www.focus-bikes.com/int/warranty
How long is the warranty period for my e-bike battery?
You will have 2 years of warranty on the battery after buying the e-bike. In case of any other warranty questions regarding the battery, please get directly in touch with your delivery dealer.
How can I extend my warranty?
In addtion to the legal verification of 2 years, we offer our customers the possibility to extend the total warranty period to 6 years on carbon frames and forks or 10 years for all e-bike frames. Therefore you only have to register your bike with us. Please follow this link to find all further details: https://www.focus-bikes.com/int/warranty
I bought a second hand bike, does the warranty still cover the bike?
The warranty period goes into effect upon purchase and is only valid for the first owner; it is non transferable and invalid for second hand bikes and will not be extended by replacing the frame or any part of it.
Does FOCUS offer crash replacement?
Yes, FOCUS has offered crash replacement for carbon frames and forks since production year 2013. The offer comprises a price reduction of 50% of the frameset retail price in the first year following the date of purchase. In the second year, following the date of purchase, this price reduction amounts to 30% and to 20% in the third year. All further details and everything you need to know about the crash replacement service can be found here: https://www.focus-bikes.com/int/crash-replacement
Can I order touch-up paint for my bike?
If you´re in need of touch-up paint for your bike, we have to ask you to contact your FOCUS dealer. We can offer him a number of different colors for our bikes.
Due to maintenance, it is currently not possible to place any orders in our Click & Collect Shop. We apologize for the inconvenience. We are trying to be back to full service as soon as possible.
Due to the upcoming holiday leave, we will have a delay in our bike deliveries. Beginning of January 2024, we will start working on the order income again.
