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Who should I contact in the case of complaints or technical problems?
Warranty claims are handled by the specialist FOCUS dealer. If processing or material faults develop on your FOCUS bike within the warranty period, please contact your specialist FOCUS dealer, who will be able to provide you with a new frame or fork. Your specialist dealer will also be able to install the new part for you.
Does FOCUS offer Crash Replacement?
Yes, FOCUS has offered Crash Replacement for carbon frames and forks since production year 2013. The offer comprises a price reduction of 50% of the frameset retail price in the first year following the date of purchase. In the second year following the date of purchase, this price reduction amounts to 30%, and to 20% in the third year. All further details and everything you need to know about the Crash Replacement service can be found here.
WHAT IS THE TOTAL PERMITTED WEIGHT OF AN S-PEDELEC?
The total permitted weight of an S-pedelec is 120 kg. If the User Manual should state otherwise, we apologise for this. The total permitted weight is composed of: weight of the pedelec + weight of the rider + weight of luggage