Who should I contact in the case of complaints or technical problems?
Warranty claims are handled by the specialist FOCUS dealer. If processing or material faults develop on your FOCUS bike within the warranty period, please contact your specialist FOCUS dealer, who will be able to provide you with a new frame or fork. Your specialist dealer will also be able to install the new part for you.
Where can I register for the warranty extension?
You can register your bike for the extended manufacturer's warranty here.
Does FOCUS offer Crash Replacement?
Yes, FOCUS has offered Crash Replacement for carbon frames and forks since production year 2013. The offer comprises a price reduction of 50% of the frameset retail price in the first year following the date of purchase. In the second year following the date of purchase, this price reduction amounts to 30%, and to 20% in the third year. All further details and everything you need to know about the Crash Replacement service can be found here.
How can I find a dealer near me?
Simply enter your post code or place of residence in the dealer search to find a specialist FOCUS dealer in your area.
WHAT IS THE TOTAL PERMITTED WEIGHT OF AN S-PEDELEC?
The total permitted weight of an S-pedelec is 120 kg. If the User Manual should state otherwise, we apologise for this. The total permitted weight is composed of: weight of the pedelec + weight of the rider + weight of luggage
I have a question about FOCUS or the company.
If you still have questions about the FOCUS brand itself or about our parent company Kalkhoff, you can contact us here.